Why was my request for withdrawal cancelled?

There may be several reasons for cancellation:

• only payment means and bank accounts in the bwin account holder’s name may be used for withdrawals.
• the payout of FreeBets and marketing bonuses are subject to the terms and conditions of the promotion.
• if you request the withdrawal of the amounts you paid into your account instead of using them to participate in our broad line-up of services, bwin is entitled to cancel such requests instead of paying out the money as requested.
• in the case of credit card payments, bwin reserves the right to demand a copy of the credit card for examination in certain cases.
• withdrawals cannot be performed until the official photo ID has been received.