Bank Transfer Frequently Asked Questions

1. What is Bank Transfer?
2. What is the difference between a Bank Transfer and a Bank Wire Transfer?
3. How do I send a Bank Transfer?
4. How long does it take before you will credit the money to my account?
5. Are there any transaction fees associated with Bank Transfer withdrawals?
6. Can I withdraw to Bank Transfer?
7. How do I withdraw using Bank Transfer?
8. How long does it take to receive the money transferred into my account?
9. Can I withdraw the same day I deposit through Bank Transfer?
10. Can I withdraw more than my initial deposit using Bank Transfer?
11. Can I use any bank account? 

1. What is Bank Transfer?

A Bank Transfer is a transfer of funds from one bank account to another locally. In most cases, you will need to login to your online banking and authorize the bank transfer or authorize your bank to initiate the transfer.

2. What is the difference between a Bank Transfer and a Bank Wire Transfer?

A Bank Transfer is a transfer of funds from one domestic bank to another whereas a Bank Wire Transfer is a transfer of funds from one international bank to another. A Bank Transfer is much quicker than the Bank Wire Transfer.

3. How do I send a Bank Transfer?

Please follow the steps below to send a Bank Transfer:

1. Log in to your account.
2. Go to the cashier and select 'Deposit'.
3. You will now see the 'Bank Transfer' logo, to select this deposit option simply click on the icon.
4. Enter or select your deposit amount and bonus code (if applicable), then click on 'Deposit'.
5. On the next screen, you will see the Payee Information and 'Purpose of Reference; please provide all these details to your bank.
6. A unique reference ID will be created; please record this and request that your bank uses this as a reference for the Bank Transfer as this will allow us to locate your transfer quicker.
7. The Reference Number is unique for your account and you can use the same Reference Number for future deposits.
8. Click 'Confirm' to register the deposit in our system.
9. Go to your bank or log in to your online banking account and request a Bank Transfer using the information you obtained with the same deposit amount. Please make sure that you mention the 'Purpose of Reference'.

4. How long does it take before you will credit the money to my account?

Funds will be credited to your account once the transfer has cleared and been credited to our account, this can take anywhere from 1-4 business days depending on the processing time at your bank.

5. Are there any transaction fees associated with Bank Transfer withdrawals?

We do not charge a transaction fee for withdrawals via Bank Transfer.

6. Can I withdraw to Bank Transfer?

Yes, you can withdraw using Bank Transfer.

7. How do I withdraw using Bank Transfer?

1. Log in to your account.
2. Go to the cashier and select 'Withdrawal'.
3. Select Withdrawal.
4. You will now see the Bank Transfer logo, to select this withdrawal option simply click on the icon.
5. Enter or select your withdrawal amount and fill in your bank details (for the bank you want to withdraw to), then click on 'Withdrawal'.
6. If the transaction is successful, you will see the message 'Successful Withdrawal' and a unique transaction ID that you should keep for your records. 

8. How long does it take to receive the money transferred into my account?

Once approved your withdrawal will be credited to your bank account within 3-5 business days.

9. Can I withdraw the same day I deposit through Bank Transfer?

Yes, you may request a withdrawal the same day you deposit.

10. Can I withdraw more than my initial deposit using Bank Transfer?

Yes. However, please remember that all withdrawals are first approved by our internal review team. Once the withdrawal is processed it will take 3-5 business days for you to receive the funds in your bank account.

11. Can I use any bank account? 

You can only use bank accounts registered in the same country as your account.